Company Identification

This sales terms page refers to the services provided by MasterCd – Multimedia Support Production, headquartered at Rua da Charneca, 185, Armazém 3C – Carreira de Água – Leiria – 2400-016.

Services Provided

MasterCd offers the following services:

– Industrial CD Replication
– Digital CD Duplication
– CD Printing and Customisation
– Creative Design
– CD Encasing and Packaging
– Cellophane Wrapping and Shrink Wrapping

Supply Proposal

All sales terms, including deadlines, prices, and service specifications, are detailed in the Supply Proposal, which MasterCd prepares and the parties sign at the time of order placement.

Acceptance of Terms

By placing an order with MasterCd, the client agrees to the terms outlined in the Supply Proposal. It is the client’s responsibility to read and understand all terms before signing the proposal.

Delivery Deadlines

Delivery deadlines are agreed upon and specified in the Supply Proposal. MasterCd will adhere to the agreed deadlines, except in cases of force majeure or other exceptional circumstances that may cause delays.

Prices and Payments

Service prices are outlined in the Supply Proposal. Payments must be made under the conditions and deadlines specified. Failure to meet payment deadlines may result in the cancellation of the Supply Proposal.

Quality Guarantee

MasterCd ensures the quality of services and products according to the agreed specifications. The client must report any quality issues to MasterCd within 8 days of delivery.

Cancellations and Returns

The client has the right to cancel the contract within 14 days from its conclusion, in accordance with Article 10 of Decree-Law No. 24 of 14 February. Cancellations must be communicated in writing and are subject to MasterCd’s acceptance. Cancellation fees may apply, as described in the Supply Proposal. Returns of customised products are not accepted, except in cases of proven defects.

Changes to Sales Terms

MasterCd reserves the right to amend these sales terms at any time. Changes will be published on our website and will apply to future orders.

Contact

For questions related to these sales terms, please contact us via email at geral@mastercd.pt or by post at Rua da Charneca, 185, Armazém 3C – Carreira de Água – Leiria – 2400-016.

In case of disputes, the designated jurisdiction is the District Court of Leiria or CNIACC – National Centre for Information and Arbitration of Consumer Disputes, in accordance with Law No. 144/2015.

This sales terms page was last updated in July 2024.